Kooen is committed to provide our customers high quality, professional service, excellent technology. We are willing to cooperate with our new and old customers from all over the world  and maintain long-term friendly trade partnership to achieve mutual development and benefits.

The basic service��
1. For customer buy a new machine, we provide the operating instructions, and also on-site installation and test run.
2. We will explain and train the buyer��s technical man when they come to our factory to ensure the normal operation of the machine in the future.

We promise��
1. Guarantee period is 12 months for the machine, free onsite repair during this time (except the fault or damage caused by human factors or irresistible natural phenomenon).
2. After receiving the mechanical fault information, normally within seven working days will solve the problems.
3. The user can make after-sale service telephone calls about the technical problems to get a clear solution.
4. Performance failures occur in normal use, our company is committed to the above warranty service. In addition, the company will comply with the related laws and regulations of the countries.
5. Supply of all the mechanical parts manufactured in our factory, and provide technical guidance.
The after-sale service telephone: 0086-512-58518261